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Calling Features Support

Call Waiting

(Enables you to answer a second call using your phone.)

A brief tone will alert you when another is waiting to be answered. A reminder will sound 10 seconds later.

To answer the waiting call: You may terminate the existing call and hang up. Your phone will ring. Answer it and you will be connected to the waiting call. If you wish to answer the waiting call and hold an existing call, depress the flash button or receiver (hang up) button and release it immediately.

To return to the first call: Press the flash button or receiver (hang up) button firmly and releasing it immediately.

To alternate between two calls: Press the flash button or receiver (hang up) button firmly and releasing it immediately each time.

To remove either call: After you’ve finished talking with either party, hang up. Your phone will ring and when you answer, you’ll be connected with the remaining person.

Call Waiting with Caller Id Display

Requires Caller ID

This feature allows you to see the name & number of the 2nd person calling you. You can choose to follow the instructions above or not. The person who is calling you will hear normal ringing.

Enhanced Call Waiting

How it works: You may cancel the Call Waiting signal before you place your call and remain undisturbed by this feature for the duration of the call.

How to use: Listen for dial tone. Dial *70. Listen for the second dial tone then dial your desired number.

To cancel your Call Waiting while a call is in progress requires Three Way Calling. Follow the same instructions above after you have put your party on hold by depressing the receiver (hang up) button. You will automatically go back to your original call.

Enhanced Call Waiting is only for the length of the call. If you also have Call Forwarding Don’t Answer and choose not to respond to your Call Waiting signal, your calls will be forwarded to the number you have pre-selected.

Call Forwarding

(Enables you to forward incoming calls automatically to another phone number.)

To forward either local or long distance calls: Dial *72, wait for second dial tone. Dial the telephone number to which your calls are to be forwarded. Ringing will be heard. When the called party answers, Call Forwarding is in effect. If the line is busy or there is no answer, hang up immediately and repeat steps 1 and 2. Call Forwarding will be established automatically when you hear two bursts of tone followed by a dial tone.

To restore normal answering: Dial *73, wait for second dial tone. Listen for two bursts of tone followed by a dial tone.

Call Forwarding continues until you cancel it. You can make outgoing calls while Call Forwarding is in effect. One short ring will be heard at your telephone when a call is being forwarded. Notify the person that you’re forwarding your calls. Forwarding to long distance numbers will be charged to you at long distance rates.

Call Forwarding Don’t Answer

You can program the number of rings before the call is forwarded. How to use: To activate, dial the activation code *92; wait for the special dial tone, then enter the number of rings desired, followed by the forward-to dial number. The valid number of rings ranges from 2 through 9. If an invalid number is entered, the activation will fail. If the forwarded-to station is busy or does not answer, the activation steps can be repeated within two minutes.

To deactivate use *93.

Call Forwarding Don’t Answer – Fixed

How it works: Advise Reliance Connects to what number you would like your calls forwarded and how many times the phone should ring before forwarding the calls.

Call Forwarding Busy Line

(customer programmed)

How it works: Forward calls to another number when your line is busy. May be used along with Call Forwarding Don’t Answer.

To activate: Dial *90; wait for the special dial tone, and enter the forwarded-to dialing number. When answer is received from the forwarded-to dialing number, Call Forwarding Busy is activated. If the forwarded-to station is busy or does not answer, the activation steps can be repeated within two minutes.

To deactivate: Dial *91

Three – Way Calling

(Enables you to add a third person to your conversation. Two of three parties may be long distance points.)

To add a third person to your conversation:

  1. Depress receiver (hang up) button firmly (one second). Release immediately. This puts the first party on hold.
  2. Listen for three brief tones, then a dial tone.
  3. Dial the telephone number of the third person to be added. After the third person answers, you may talk before returning to the original call.
  4. Depress the receiver (hang up) button firmly and release immediately.* This returns the first person to the line and completes the three-way connection.

If the line is busy or there is no answer, cancel by pressing the receiver (hang up) button twice (one second each). Continue the original conversation.

To remove either person from connection: The first person on the connection simply hangs up.

The first person is removed by depressing the receiver (hang up) button and releasing it immediately after the third person hangs up.

All three connections are automatically disconnected when you hang up.

*Some customers must depress the receiver (hang up) twice when calling outside their local area.

If you have any questions on how Custom Calling operates, call your Service Representative.

Caller Identification (Caller ID)

When you receive a call, the number of the person calling is shown on your Caller ID display screen.

  1. When you receive a call, wait until your telephone completes the first ringing signal.
  2. The telephone number of the person calling you will automatically appear on your display screen.
  3. Calling Name Delivery is an incoming call service that delivers the name of the calling party to the subscriber’s caller identification telephone or caller identification equipment. The subscriber’s telephone line must be provisioned with Caller Identification in order to receive the calling parties name and telephone number.
  4. If you choose to answer the call, the number will remain on the screen until you or caller hangs up.

Notes: Subscription to Caller Id requires the purchase of a display telephone or add on display unit.

If the letter “P" or “PRIVATE" appears on your screen the caller may have line blocking or has chosen to block the display of their number by pressing *67 before placing the call. You can choose whether or not to answer the call.

If “unknown number," or “O" appears, the caller is in an area that does not support Caller ID services.

Anonymous Call Rejection is included with Caller ID. This can be activated by pressing *77 and deactivated by *87. By activating-all incoming “blocked" numbers are routed to a recording. This message will advise them that you are not accepting calls that are blocked and to “Please remove the block and call again." Selective Call Acceptance is included with Caller ID.

Caller ID – Blocking

Even if you don’t have Caller ID your phone number will display each time you call someone who does have Caller ID (this does not include non-listed and non-published numbers.

Caller ID - Per Call Blocking

How to use: Lift the handset and listen for the dial tone. Press *67. Dial the number you’re calling. The person you have called will not see your number displayed on their display screen. Instead, a “P" or " Private" will be displayed. There is no charge for this service.

Caller ID – Line Blocking

This will prevent your number from being displayed on all calls you place. It is available by calling our business office and adding this to your line. Once Blocking is established on your line, the private status can be deactivated by dialing *82 before placing each call. There is no monthly charge. However, installation charges may apply.

Call Trace

Call trace allows you to automatically request a trace of an obscene, threatening or harassing call.

How to use: When you get a nuisance call hang up. Lift the receiver and listen for dial tone. Dial *57. Listen for confirmation tone that the call has been traced then hang up. Write down time and date of call. The number you traced will be recorded at Reliance Connects and will be given to Law Enforcement Agency only. Under no circumstances will the name or number be given to the customer who traced the call.

Call Trace is provided free of charge. Call Trace must be used immediately after you hang up on the call you want traced. If you get another call, or hear a Call Waiting tone first, you will trace the wrong call.

Continuous Redial

You can save time dialing busy numbers over and over. Your phone rings you as soon as the line is free and automatically connects you.

How to use: When you hear a busy signal, press and release the “receiver" (hang up) button. Listen for a special tone. If you have already hung up, lift the handset and listen for a normal dial tone. Dial *66. If the line is still busy, hang up. Your phone will check the number for up to 30 minutes. A special callback ring alerts you if the line becomes free. (Some phones ring normal.) Lift the handset to automatically place the call.

To cancel your continuous redial request: Depress the “receiver" (hang up) button and release. Listen for a special dial tone. If you have already hung up, lift the handset and listen for a normal dial tone. Dial *86. Listen for confirmation tone or announcement. Hang up.

Return Call

When you hear your phone ringing but can’t get to it in time, you can automatically return the call even if you don’t know who called you. (Local calls only)

To use Return Call: Dial *69 on touch-tone phone. The telephone network will announce the last number that called you, unless it is a private number. If the call is a private long distance call, you will not be able to return the call. If the call is a private local call you may then complete the call by dialing 1 or hang up. After dialing 1, the last number that called you will be dialed automatically. If the number is busy, hang up. Within 30 minutes you will receive a distinctive ring when the number is no longer busy. Lift the receiver. The number will automatically be dialed again.

To cancel Return Call: Lift the receiver. Dial *89 on a touch tone phone. You will then hear an announcement confirming your request to cancel the Return Call.

Return Call is available on a monthly rate or 75 cents per use basis.

Priority Call

When you make a list of special callers, your phone uses a distinctive ring to announce calls from any of those numbers. If you also have Call Waiting, you’ll hear a special Call Waiting tone.

How to use: Lift the handset and listen for a normal dial tone. Dial *61. Listen for the announcement telling you whether the feature is currently on or off. The recorded voice will then tell you how many (if any) numbers are currently stored in you’re list. Follow the voice instructions:

Dial If you want to:
0 Repeat the instructions
1 Review the numbers on your Priority Call list
3 Turn Priority Call on/off
# Add a number to your Priority Call list (Dial 12 for rotary phones)
* Delete a number from your Priority Call list (Dial 11 for rotary phones)
08 Delete all numbers from your Priority Call list

Note: The list you create here is separate from any other lists you may be using for Selective Call Acceptance, Selective Call Acceptance, Selective Call Forwarding and similar services.

Selective Call Forwarding

You can program your phone to forward only those calls from a special list of numbers to another number – such as your cellular phone number. When your service is turned “on" , calls from numbers in your forward list will be rerouted to your “forward-to" number. All others will ring at your phone as usual.

How to use: Dial *63. Listen for announcement telling you whether the feature is currently stored in your forward list. Follow the voice instructions:

Press If you want to:
0 Repeat the instructions
1 Review the numbers on your Selective Call Forwarding List
3 Turn it on/off
# Add a number to your List
* Delete a number from your List
08 Delete all numbers from your List
0 Confirm the forward number or change the forward number

Selective Call Rejection

Selective Call Rejection lets you establish a list of local telephone numbers from which calls will be rejected. When this feature is on, calls from numbers in your Selective Call Rejection list are redirected to an announcement that states, “The number you have dialed is not accepting calls at this time."

To use Selective Call Rejection: Lift the receiver. Dial *60 Follow the voice instructions:

Press If you want to:
#01# Reject the last number that called your line
# Add an entry
* Remove an entry
3 Turn service on
1 Listen to your entries
0 Repeat instructions

Teen Service

Teen Service allows you to have two telephone numbers assigned to the same line. Each number has a distinctive ring.

For the residential line: Assign the other number to your teenagers or roommate.

For the home business: Use the alternate number for family members and distinguish the type of incoming call.

Voice Mail I

Set up your Voice Mail Box Greeting: Pick up the phone and dial 702-346-6245 (702-346-mail)… You will be asked to enter your mail box number (your phone #). You will be asked for your password, your temporary password is: 0000 You will be asked to change the password. You will be walked step by step to set up a greeting of your choice.

Activate your Voice Mail: Press *72, wait for dial tone and dial 702-346-6245. When Voice Mail answers your Voice Mail has been actiInformation vated. You will have to Deactivate your voice mail in order to receive calls, otherwise while the Voice Mail is turned on all your calls will be sent to Voice Mail.

Note: to deactivate press *73

Voice Mail II & III

Set up your Voice Mail Box Greeting: Pick up the phone and dial 702-346-6245 (702-346-mail)… You will be asked to enter your mail box number (your phone #). You will be asked for your password, your temporary password is: 0000 You will be asked to change the password. You will be walked step by step to set up a greeting of your choice.

Activate your Voice Mail:

Step 1 – Press *92 , wait for special dial tone, enter number of rings you would like before it goes to voice mail, you must enter a number between 2 and 9. After entering the number of rings, dial 702-346-6245 and wait for the voice mail system to answer. When voice mail system has answered hang up. This has set your number of rings and set the call forward don’t answer to forward to the answering service for your caller to leave a message.

Note: to deactivate press *93

Step 2 – (Voice Mail III only) Press *90, wait for the dial tone and dial 702-346-6245 and wait for the voice mail system to answer. When voice mail system has answered hang up. This has activated your call forward busy so if your line is being used your caller will be forwarded to the answering service to leave a message.

Note: to deactivate press *91