702.346.5211

Covid-19 Update April 3, 2020

Dear Customers,

We are reaching out to remind you Reliance Connects is here to serve you during these unprecedented times. Our offices are staffed to assist you but remain closed to the public for the well-being and safety of you and our employees.

If you need to make a payment, we want to remind you of your options:

For the first 2 options you will need your account number, please check your statement or call or email us for assistance.

  • Login to Smart Hub via our website under Billing
  • Download our Smart Hub app
  • Call to sign up for ACH/Auto pay with your checking account

If you are experiencing a financial hardship due to the impact of COVID-19, we are adjusting to allow extra time for you to pay. Please call or email us to communicate your needs or to set up payment arrangements.

If you have any questions or need help accessing your account online, or need to discuss your account- please contact us at info@rconnects.com or call your local office.

  • Estacada Office: 503.630.4213
  • Corbett Office: 503.695.2202
  • Elkton Office: 541.584.2224
  • Haines Office: 541.856.3661
  • Mesquite/Arizona Office: 702.346.5211
  • Antelope 541.489.3402

In the days ahead, we will continue to monitor federal and state mandates and the impact of Coronavirus (COVID-19) on our industry. We thank you for being a valued customer and we are proud to serve you.

Your Reliance Connects Service Team

Covid-19 Update March 20, 2020

Dear Customers,

What a week it has been! The health and welfare of you our customers and our employees continue to be of the utmost importance to us. We remain open and will continue to provide service to you throughout this event.

We are still asking our customers to please refrain visiting the offices in person, if possible. There are many ways to communicate with us outside of a personal visit:

Email us at info@rconnects.com or Call your local office at the numbers listed below:

  • Estacada Office: 503.630.4213
  • Corbett Office: 503.695.2202
  • Elkton Office: 541.584.2224
  • Haines Office: 541.856.3661
  • Mesquite/Arizona Office: 702.346.5211
  • Antelope 489.3402

Call tech support:

  • Estacada/Corbett: 503.630.8909
  • Mesquite/Arizona: 702.346.0040
  • All other areas: 1.866.894.4657

Call in to make payments with your bank card or checking account. We will continue to be sensitive to customer needs. If you need more time to pay or need new service at your home, please call us.

We want to remind you to support local, order takeout, buy gift cards, order online from your local vendors when possible. Your local Chamber is a good resource to get information of open restaurants.

We live in an amazing community and we are confident we will get through this together. We appreciate your understanding and support while we continue to navigate this new uncharted territory.

Thank you for being a valued customer of Reliance Connects

Covid-19 Update March 17, 2020

Dear Customers,

Over the past few days, we have all seen an impact within our communities due to the effects of the potential presence of COVID-19. As this situation evolves, all of us are assessing how to best keep ourselves and those around us healthy and safe.

Our staff has already taken steps to ensure that all our customers continue to receive reliable and dependable service during this time. It is important to let you know that we have put into place proactive and measured steps to maintain our goal of providing reliable service.

We are asking our customers to please refrain visiting the offices in person, if possible. There are many ways to communicate with us outside of a personal visit: 

Email us at info@rconnects.com or call your local office directly.

  • Estacada Office: 503.630.4213
  • Corbett Office: 503.695.2202
  • Elkton Office: 541.584.2224
  • Haines Office: 541.856.3661
  • Mesquite/Arizona Office: 702.346.5211

Call tech support.

  • Estacada/Corbett: 503.630.8909
  • Elkton/Haines: 1.866.894.4657
  • Mesquite/Arizona: 702.346.0040

Payments can be made by:

  • Downloading and setting up your Smart Hub account here
  • Calling our office with your bank card or checking account information.
  • Dropping them into the external box at any time.
  • Sending them through the US Mail.

We also ask that if you have a pending installation or other in-home appointment and have a household member not feeling well or suspect that you or anyone in your home may have been exposed to the virus, please contact our office to reschedule our technician to install the service in your home for a later date.

For now, we will continue to practice social distancing. Our office and staff stand ready to serve you. Our goal is to keep our staff healthy so that they may continue to provide you with Internet, Video and Voice services for all your entertainment and connection needs throughout this time. The best way for us to do that is through the outlined safeguards above.

We appreciate your understanding and cooperation while we all navigate this challenging time.

Thank you for being a valued customer.

Sincerely,
Reliance Connects

What is Gig Service?

You have probably heard that Reliance Connects is now offering speeds of up to one Gig. Exciting, right? Whether you are streaming videos in 4k or playing multiplayer games online, Gig service with Reliance Connects can do it all. This service is a great fit for the modern family that often has more than a dozen connected devices.

Although Gig service is available to nearly everyone, it does not mean everyone can use it. There are certain minimum requirements your home devices need to have to be able to deliver the higher rates of speed. To put it into perspective, the smallest speed package Reliance Connects offers is 50Mbps (Megabits per second). A gigabit is equal to 1,000 megabits. That is 20x faster than our lowest speed! Below we outline what is needed for your devices to be able to handle the higher rates of speed.

Equipment

You will get the most speed with a hardwired connection to a gig-compatible router. The ethernet cable used for that connection needs to be at least Cat5e or Cat6 (not Cat5). Cat5 does not have the higher throughput capability that Cat5e or Cat 6 has (meaning less data can travel through at a time).

Reliance Connects offers a router that can be leased that works seamlessly with Gig service. If purchasing your own router, these are the specs you will want to make sure the router has:

-Dual-band AC wifi (supports 2.4Ghz and 5Ghz bands)

-400mW power radio(s)

-Gigabit ethernet ports (10/100/1000)

-4T4R antenna array for 5Ghz band (also called 4×4 MIMO); 2T2R antenna array for 2.4Ghz band (also called 2×2 MIMO)

-Dual core CPU @ 1.0Ghz or better

Make sure your system also has the latest version of Windows or Mac OS X. At the time this is being written, the latest version of Windows is Windows 10 “1909” which was released November 2019. The latest operating system for Mac is macOS 10.15 also known as “Catalina”. This was released October of 2019. Apple usually only continues to support the two most recent versions of their OS.

Interference

Keep in mind mobile and other wireless devices won’t receive the same speeds that hardwired devices will receive. This is in-part due to interference. For example, if you are in your bedroom upstairs on your wireless laptop and the router is located downstairs, hidden in a cabinet, that Wi-Fi signal will need to travel through a lot of materials to reach your device in your room. The farther a signal travels, the weaker the signal becomes. You can learn more about optimizing your home Wi-Fi signal strength here. Though wireless devices can’t support the full speed of gig service, they are still capable of getting high-rate speeds that are more than enough for any online activity.

Limitations

Although download speeds up to 900 Mbps are possible with a hardwired connection, maximum Wi-Fi speeds could be limited by your device’s age and model. Other factors could include how many Wi-Fi-connected devices are in use, website traffic and content provider server capacity. The speeds listed are a maximum under ideal conditions, your speeds may vary.

Here are some examples of what you might expect with Gig service.

 

If you would like to learn if your home is in a Gig-capable area or have questions, please don’t hesitate to give our office a call at 702.346.5211 or stop by anytime!