702.346.5211

Covid-19 Update April 3, 2020

Dear Customers,

We are reaching out to remind you Reliance Connects is here to serve you during these unprecedented times. Our offices are staffed to assist you but remain closed to the public for the well-being and safety of you and our employees.

If you need to make a payment, we want to remind you of your options:

For the first 2 options you will need your account number, please check your statement or call or email us for assistance.

  • Login to Smart Hub via our website under Billing
  • Download our Smart Hub app
  • Call to sign up for ACH/Auto pay with your checking account

If you are experiencing a financial hardship due to the impact of COVID-19, we are adjusting to allow extra time for you to pay. Please call or email us to communicate your needs or to set up payment arrangements.

If you have any questions or need help accessing your account online, or need to discuss your account- please contact us at info@rconnects.com or call your local office.

  • Estacada Office: 503.630.4213
  • Corbett Office: 503.695.2202
  • Elkton Office: 541.584.2224
  • Haines Office: 541.856.3661
  • Mesquite/Arizona Office: 702.346.5211
  • Antelope 541.489.3402

In the days ahead, we will continue to monitor federal and state mandates and the impact of Coronavirus (COVID-19) on our industry. We thank you for being a valued customer and we are proud to serve you.

Your Reliance Connects Service Team

Covid-19 Update March 20, 2020

Dear Customers,

What a week it has been! The health and welfare of you our customers and our employees continue to be of the utmost importance to us. We remain open and will continue to provide service to you throughout this event.

We are still asking our customers to please refrain visiting the offices in person, if possible. There are many ways to communicate with us outside of a personal visit:

Email us at info@rconnects.com or Call your local office at the numbers listed below:

  • Estacada Office: 503.630.4213
  • Corbett Office: 503.695.2202
  • Elkton Office: 541.584.2224
  • Haines Office: 541.856.3661
  • Mesquite/Arizona Office: 702.346.5211
  • Antelope 489.3402

Call tech support:

  • Estacada/Corbett: 503.630.8909
  • Mesquite/Arizona: 702.346.0040
  • All other areas: 1.866.894.4657

Call in to make payments with your bank card or checking account. We will continue to be sensitive to customer needs. If you need more time to pay or need new service at your home, please call us.

We want to remind you to support local, order takeout, buy gift cards, order online from your local vendors when possible. Your local Chamber is a good resource to get information of open restaurants.

We live in an amazing community and we are confident we will get through this together. We appreciate your understanding and support while we continue to navigate this new uncharted territory.

Thank you for being a valued customer of Reliance Connects

Covid-19 Update March 17, 2020

Dear Customers,

Over the past few days, we have all seen an impact within our communities due to the effects of the potential presence of COVID-19. As this situation evolves, all of us are assessing how to best keep ourselves and those around us healthy and safe.

Our staff has already taken steps to ensure that all our customers continue to receive reliable and dependable service during this time. It is important to let you know that we have put into place proactive and measured steps to maintain our goal of providing reliable service.

We are asking our customers to please refrain visiting the offices in person, if possible. There are many ways to communicate with us outside of a personal visit: 

Email us at info@rconnects.com or call your local office directly.

  • Estacada Office: 503.630.4213
  • Corbett Office: 503.695.2202
  • Elkton Office: 541.584.2224
  • Haines Office: 541.856.3661
  • Mesquite/Arizona Office: 702.346.5211

Call tech support.

  • Estacada/Corbett: 503.630.8909
  • Elkton/Haines: 1.866.894.4657
  • Mesquite/Arizona: 702.346.0040

Payments can be made by:

  • Downloading and setting up your Smart Hub account here
  • Calling our office with your bank card or checking account information.
  • Dropping them into the external box at any time.
  • Sending them through the US Mail.

We also ask that if you have a pending installation or other in-home appointment and have a household member not feeling well or suspect that you or anyone in your home may have been exposed to the virus, please contact our office to reschedule our technician to install the service in your home for a later date.

For now, we will continue to practice social distancing. Our office and staff stand ready to serve you. Our goal is to keep our staff healthy so that they may continue to provide you with Internet, Video and Voice services for all your entertainment and connection needs throughout this time. The best way for us to do that is through the outlined safeguards above.

We appreciate your understanding and cooperation while we all navigate this challenging time.

Thank you for being a valued customer.

Sincerely,
Reliance Connects

Call 811 Before You Dig

Last week I was sitting in my home office looking out the upstairs window. It was a beautiful day! Spring clearly well on its way. I looked over into neighbor’s backyard and saw him with a shovel and a pickaxe. It looked like he was getting a head start on some planting. About 20 minutes into his project, he had a pretty good size hole going. I watched him as he grabbed the pickaxe, raised it over his head and let it fly full swing. For just a moment nothing happened, he just stood there holding the handle. Then suddenly, a geyser erupted out of the hole! He had hit a water line and it was spraying everywhere, he was soaked in seconds. Clearly, my neighbor neglected to call 811 before digging.

What is 811?

Okay, so this story might be a little over exaggerated, but it does illustrate the importance of calling 811 before beginning any of those springtime digging projects. 811 is a nationwide phone number used to access local utility line locations. The CGA (Common Ground Alliance) is an organization that works to protect underground utility lines and the safety of people who dig near them. They promote the 811 call centers. There is one located in each state. They ask anyone planning a project that requires digging to dial 811 at least 48 hours before beginning, more if possible.

During the call, your information is taken down and forwarded to your local utility agencies where a professional locator will be sent out to the dig site and mark off areas that have utility lines hidden underground with flags. It is advised to use hand tools to dig with should you come within two feet of the marked off areas.

CGA estimate there are more than 20 million miles of utility lines buried below the surface across the United States. These lines include those for plumbing, electrical, communication and gas. Striking one of these lines has the potential to result in a service outage or severe bodily harm. Each type of utility line is represented by a specific colored flag. You can look up what each flag color represents here.

There is no cost to you to dial 811. Be sure you give 811 a call several days before you start a project. For more information visit:

In Oregon https://digsafelyoregon.com/

In Nevada http://call811.com/map-page/nevada

In Arizona http://www.arizona811.com/