OPEN INTERNET POLICY

Cascade Access LLC dba Reliance Connects adopts this Open Internet Policy to promote the Internet as an open platform enabling customer choice, freedom of expression, end-user control, competition, and the freedom to innovate without permission.

GENERAL POLICIES

Reliance Connects does not:

  • -Discriminate among specific uses, or class of uses, of its network.
  • -Impair, degrade or delay VoIP applications or services that compete with its voice services or those of its affiliates.
  • -Impair, degrade, delay or otherwise inhibit access by customers to lawful content, applications, services or non-harmful devices.
  • -Impair free expression by actions such as slowing traffic from particular web sites or blogs.
  • -Demand pay-for-priority or similar arrangements that directly or indirectly favor some traffic over other traffic.
  • -Prioritize its own application, services or devices or those of its affiliates.

Discriminate among Internet providers or edge-service providers. However, in order to make voice service available over cable modem or other broadband services, voice traffic is favored over Internet traffic.

No Blocking: Reliance Connects does not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management as defined below and in its Acceptable Use Policy (AUP) at www.relianceconnects.com. Network management practices are set forth below.

No Unreasonable Discrimination: Reliance Connects will not unreasonably discriminate in transmitting lawful network traffic over a customer’s broadband Internet access service, subject to reasonable network management. In no case will Reliance Connects discriminate among customers on the basis of the type of lawful content, applications, services or devices which the customer uses. Reasonable network management practices are set out below.

NETWORK MANAGEMENT PRACTICES

General: Reliance Connects manages its network to provide an enjoyable and useful service to its customers. Reliance Connects uses a variety of measures it deems appropriate to protect its network and customer information. Reliance Connects uses various filters, monitoring efforts and other measures to minimize the effects of spam, viruses, security attacks, network congestion and other actions which can affect the service provided to customers. However, Reliance Connects cannot guarantee that such actions can prevent spam, viruses, security attacks, network congestion and other actions which can affect service.

Congestion: It may be possible that congestion events could occur in the future, particularly as may be related to the service capacity from third parties used by Reliance Connects to provide the customer with access to the world or sudden changes in customer usage patterns due to newly introduced, popular services that may be made available by third party providers. Such service capacity is outside the control of Reliance Connects.

Where feasible, Reliance Connects will address congestion issues through improvements to its network or the capacity purchased from other providers needed to connect to the outside world. Such processes take time to implement and may not be feasible in all situations. Therefore, Reliance Connects reserves the right to monitor and identify which customer accounts are using the greatest amount of bandwidth during periods of heavy congestion and to work to provide solutions to address those issues. If a preferred solution cannot be worked out with the customer or customers, Reliance Connects reserves the right to manage the Internet traffic of high volume customers during periods of significant congestion. This means that the affected customers will still be able to access the Internet and engage in activities that they desire, but during certain periods of time they may experience conditions such as longer times to download or upload files, slower access and slower movements during online game playing. It is expected that any periods of traffic management due to congestion will be brief and infrequent.

APPLICATIONS AND DEVICES

Applications: Customers may use any lawful and commercially available application which they desire. Reliance Connects does not normally monitor the contents of the traffic or applications of the customers and undertakes no obligation to monitor or investigate the lawfulness of any specific application used by a customer.

Reliance Connects will take steps regarding an application-specific behavior by a customer if there is a reasonable belief that the application will cause harm to Reliance Connects’ network or is unlawful, including, but not limited to, violating intellectual property rights.

Devices: A customer may use any lawful, compatible type-accepted and commercially available device which they desire on the network provided by Reliance Connects, as long as such device does not harm the network and is not unlawful.

SECURITY

Security: Reliance Connects undertakes no obligation to monitor or protect customer traffic from spam, viruses, denial of service attacks or other malicious, unlawful or unwarranted activities nor do we guarantee the filters we provide will be effective. Reliance Connects does not guarantee that it can protect customers from any or all security breaches. The customer is using this service at its own risk. Customers are cautioned to purchase their own spam filtering, ransomware and antivirus software from commercial vendors to meet their needs. However, a customer that is subject to spam, virus, denial of service attack or similar malicious, unlawful or unwarranted activities is urged to contact Reliance Connects as soon as possible. Reliance Connects will work with the customer on how the customer can take appropriate and economically reasonable efforts to address the matter.

TERMS AND CONDITIONS FOR USE

Other Matters: Other terms and conditions for use are found https://relianceconnects.com/legal/. Click on Terms & Conditions for the Subscriber Agreement. This document also includes Reliance Connects’ Acceptable Use Policy. In the event of a conflict between the Subscriber Agreement and this Policy, the Subscriber Agreement controls.

PERFORMANCE CHARACTERISTICS

The pricing and other terms and conditions for the service provided by Reliance Connects can be found at https://relianceconnects.com and then click on the service area you are interested in. As a general matter, expected speeds vary from 3 Mbps to 100 Mbps download speed and 1 Mbps to 50 Mbps upload speed. Not all packages are available in each service area. Actual speeds vary, depending on the actual lengths of the respective fiber trunks and copper lines as well as trunk utilization, optronics used and other factors.

Latency is not a significant issue with any of the packages offered by Reliance Connects. However, actual access speeds and delay times or latency are impacted by the length, capacity and congestion of transport facilities purchased by Reliance Connects from third party providers. Reliance Connects cannot guarantee that it will be able to obtain capacity from these third party providers at commercially reasonable prices if and when additional third party capacity is needed to reach Internet nodes.

Reliance Connects’ ability to deliver the speeds set forth above may be affected by significant use of specialized services such as Internet-based video services. This is a growing area and its effect on Reliance Connects’ ability to provide service at the speeds listed above are unknown at this time.

Subject to network management considerations, Reliance Connects does not impose data caps.

PRIVACY

Reliance Connects’ privacy policy can be found at https://relianceconnects.com/legal/. As a general statement, Reliance Connects does not usually engage in inspection of network traffic. Reliance Connects does retain and store certain traffic information for time periods required by federal and state law, including, but not limited to, the identity of the customer using a particular IP address during a specific period of time. Reliance Connects does assist law enforcement and provides traffic information that it may have available to it when requested pursuant to the Communications Assistance for Law Enforcement Act, the Foreign Intelligence Surveillance Act and other applicable national and state security and criminal statutes.

RELIANCE CONNECTS DOES NOT COLLECT, STORE OR USE TRAFFIC INFORMATION TO PROFILE ITS CUSTOMERS IN ORDER TO SELL ADDITIONAL SERVICES TO THEM OR FOR NON-NETWORK MANAGEMENT PURPOSES.

COMPLAINTS

If a customer has complaints about the service, they are urged to contact Reliance Connects at 503-630-4213 or via email at info@rconnects.com. A customer always has the right to file a complaint with the Federal Communications Commission at www.fcc.gov.  If you feel you are a victim of identity theft, you should contact the Oregon Department of Justice at www.doj.state.or.us/consumer-protection/contact-us/ and/or the Federal Trade Commission at https://www.identitytheft.gov/.

RESERVATION OF RIGHTS/AMENDMENTS

In the event of any conflict between material found on other links on Reliance Connects’ web site and this Open Internet Policy, the more specific terms at the other links shall control.

Reliance Connects may modify this Policy and other policies it has linked for the customer from time to time at its discretion. Notice of such changes will be posted on this web site. However, individual notice to customers, content providers, application providers, service providers or device providers by any means whatsoever shall not be provided unless specifically required to by federal or state law. Notice of changes will be provided in advance normally upon a thirty day basis. However, Reliance Connects reserves the right to use a shorter notice period when circumstances so warrant.

Updated July 2018