OTAP Background OTAP

COVID-19 Note:  If you are currently unemployed due to COVID-19, you may qualify for the Oregon Lifeline program by using your unemployment benefit letter as proof of household income through February 28, 2021. It must include your name, address, effective date or end date, and amount of benefit. In addition, if you are experiencing difficulties paying your telephone or broadband bill, please contact customer service to set up time payment arrangements.

About Oregon Lifeline

Oregon Lifeline is a federal and state government program that reduces the monthly cost of phone or broadband service for qualifying low-income Oregon households.  If you qualify, you could get one of the following benefits of the program with a participating service provider in your area:

  • Receive a discount on your phone bill of up to $12.25 per month
  • Receive a discount on your broadband bill of up to $16.25 per month

Federal and state regulations limit the Lifeline benefit to one person per household for phone or broadband service. Discount amounts are subject to change. Please contact the PUC or check their website for the most up to date information.

How To Qualify

You may qualify for Oregon Lifeline if you receive one of the following benefits:

No Documentation Required:

Supplemental Nutrition Assistance Program (SNAP)
Medicaid
Supplemental Security Income

Documentation Required:

View a listing of the required documentation.​

Federal Public Housing Assistance
Veterans or Survivors Pension Benefit
Total household income is at or below 135 percent of federal poverty guidelines*

Oregon Payment Assistance

Questions?

Contact the Oregon Public Utility Commission

Phone 1-800-848-4442

Email puc.rspf@state.or.us

Phone hours: Monday – Friday, 9am – 4pm