Call Manager
A Simple Guide to Call Blocking & Do Not Disturb
This free feature has been added to your landline service and gives you more control over incoming calls. With Call Manager, you can block unwanted calls and set Do Not Disturb times so calls go straight to voicemail during the hours you choose. This guide will walk you through how to access the online portal and manage these features at your own pace. If you ever have questions or would like help, our local team is just a phone call away.
Setting Up Your Online Portal
To begin self managing your call manager you will first need to set up your online portal.
Please visit:
Call Manager Online Portal
https://ap.relianceconnects.com/CallManagement
To sign in to your account for the first time you will use your 10- digit phone number as your user name and the password will be the last 4 digits of the main account holders social security number. For your security, we recommend changing your password after signing in for the first time.
Username: Your 10 digit phone number
Password: Last 4 digits of SSN
Changing Your Password
To help keep your account secure, we recommend updating your password after signing in for the first time. This ensures that only you can access and manage your Call Manager settings.
After logging in, you will see the Home screen for your account. Selecting Change Password will open a new window where you can update your password.
Step-by-Step Instructions
- On the Home screen, select Change Password.
- A Change Password window will appear.
- Enter your Current Password (the last 4 digits of the main account holder's Social Security number).
- Create a New Password.
- Re-enter the new password to verify it.
- Select OK to save your changes.
Password Strength
As you type your new password, the system will display a strength rating:
Medium - More secure
Best - Most secure and recommended
We recommend choosing a password rated Best whenever possible.
Blocking Unwanted Calls
Call Screening helps you reduce unwanted and nuisance calls by giving you more control over how incoming calls are handled. From this section, you can choose which calls are allowed to ring through to your phone and which calls are blocked before they reach you.
Call Screening works in the background and can be adjusted at any time, giving you peace of mind without disrupting calls you want to receive.
Accessing Call Screening
- From the Home screen, select the menu icon () in the top-left corner.
- Select Call Screening from the menu
The Call Screening area will open in a new screen with two sections: Settings and Number Lists
Understanding the Call Screening Screen
Call Screening has two main areas:
Settings
The Settings section controls how certain types of calls are handled, such as calls from private or unknown numbers. These options help reduce unwanted calls automatically, without requiring you to block individual numbers.
Number Lists
The Number Lists section lets you manage specific phone numbers. From here, you can:
- Allow important numbers so they always ring through
- Block specific numbers you do not want to receive calls from
These setting control how incomming calls are handeled. Found in the Call Screening > Settings menu.
Enable Service - Yes / No
Turns Call Screening on or off. When set to Yes, call screening rules are active. When set to No, all calls will ring through normally.
Private Numbers - Challenged / Allowed / Blocked
- Challenged - Callers who block their caller ID will hear a message asking them to press 1 to verify they are not a telemarketer. After they press 1, the call will ring through to you.
- Allowed - All private (caller ID blocked) calls will ring through normally with no prompt.
- Blocked - All private calls will be blocked unless the caller's number is on your Allowed (Approved) Numbers list.
Unknown Numbers - Challenged / Allowed / Blocked
- Challenged - Callers from unknown numbers will hear a message asking them to press 1 to verify they are not a telemarketer. After they press 1, the call will ring through to you.
- Allowed - All unknown-number calls will ring through normally with no prompt.
- Blocked - All unknown-number calls will be blocked unless the caller's number is on your Allowed (Approved) Numbers list.
Distinctive Ring - Don't Play / 2-60 seconds (in 2-second intervals)
Distinctive Ring controls whether a special ring or alert is played before a call connects.
This can help you recognize certain screened or allowed calls before answering.
- Don't Play - Calls will ring normally with no special alert.
- 2-60 seconds - A distinctive ring or alert will play for the selected amount of time before the call connects.
Tip: Most customers can leave the default Call Screening settings in place and simply manage calls by adding numbers to the Allowed or Blocked lists.
Call Screening Activity & Limits (View Only)
These fields display call screening activity and system limits and cannot be adjusted. Found in the Call Screening > Settings menu.
Announcement Hits
Shows how many times a caller heard a screening announcement before the call was allowed through.
Disconnects
Displays the number of calls that were ended after screening.
Calls Blocked
Shows the number of calls that were blocked by Call Screening.
Dial Throughs
Displays the number of callers who successfully completed the screening process and were connected.
Max Allowed Numbers
The maximum number of phone numbers that can be added to your Allowed Numbers list.
Max Blocked Numbers
The maximum number of phone numbers that can be added to your Blocked Numbers list.
How to Use This Information
The Call Screening activity shown above is provided for your reference. These numbers can help you understand how often Call Screening is interacting with incoming calls, but no action is required.
If you notice a higher number of blocked or challenged calls, this indicates Call Screening is successfully reducing unwanted calls before they reach your phone.
If you have questions about Call Screening or would like help adjusting your settings, our local team is happy to help. Just give us a call.
Number Lists
The Number Lists section lets you manage specific phone numbers that are allowed or blocked by Call Screening. From this page, you can add important numbers so they always ring through, or block numbers you no longer want to receive calls from.
Changes made here take effect right away and can be updated at any time.
Allowed Numbers
The Allowed Numbers list includes phone numbers that are always allowed to ring through to your phone.
Numbers may be added to the Allowed Numbers list in two ways:
- Automatically - When a caller is challenged and presses 1 to verify they are not a telemarketer, their number is automatically added to the Allowed Numbers list.
- Manually - You can add trusted numbers directly through the online portal, or direct dial from your landline.
Once a number is on the Allowed Numbers list, calls from that number will ring through normally without any screening prompts.
Blocked Numbers
The Blocked Numbers list includes phone numbers that you have chosen to block.
- Blocked numbers are manually added by you, either through the online portal or using direct dial options on your phone.
- Calls from numbers on the Blocked Numbers list will not ring through.
Important to Know
If a caller hangs up without pressing 1 during a screening challenge, their number is not added to the Blocked Numbers list. That caller may try calling again, but your phone will not ring until they successfully complete the screening by pressing 1.
Using the Actions Menu
The Actions menu lets you quickly manage numbers in your Allowed andBlocked lists. This menu is available from the Number Lists page and provides shortcuts for adding or removing numbers.
To open the Actions menu, select the green circular button in the bottom-right corner of the screen.
Actions Menu Options
Add Allowed Number
- Adds a phone number to your Allowed Numbers list.
- Calls from allowed numbers will always ring through without any screening prompts.
Add Blocked Number
- Adds a phone number to your Blocked Numbers list.
- Calls from blocked numbers will not ring through to your phone.
Delete a Number
- Removes a phone number from either the Allowed or Blocked list.
- Once deleted, the number will no longer be treated as allowed or blocked unless it is added again.
Tip: If a caller should no longer be allowed or blocked, simply delete the number from the list. You can always add it again later if needed.
Do Not Disturb
Do Not Disturb allows you to temporarily block all incoming calls during the hours you choose, even from numbers on your Allowed list. This feature is ideal for overnight hours, meetings, or any time you do not want your phone to ring.
Accessing Do Not Disturb
Step-by-Step Instructions
- From the Home screen, select the menu icon ( ) in the top-left corner.
- Select Do Not Disturb from the menu.
Understanding the Do Not Disturb Screen
The Do Not Disturb section is divided into two areas: Settings and Schedule. Together, these options let you control when Do Not Disturb is active and how calls are handled during that time.
Do Not Disturb Settings
The Settings page allows you to turn Do Not Disturb on or off, manage your emergency override code, and view call activity related to Do Not Disturb.
From the Settings page, you can:
- Enable or disable Do Not Disturb
- View or update your override code
- View call activity such as blocked or completed calls (view-only)
Do Not Disturb Schedule
The Schedule page allows you to choose when Do Not Disturb is active. You can set specific days and times so calls are automatically blocked during those hours. Once a schedule is set, Do Not Disturb will follow that schedule every day until you make a change or turn the feature off.
Do Not Disturb Settings – What Each Option Means
This section explains each option found in the Do Not Disturb > Settings menu and how it affects incoming calls.
Enable Service - Yes / No
Turns Do Not Disturb on or off.
When set to Yes, Do Not Disturb will follow your selected schedule and block incoming calls during those hours. When set to No, calls will ring through normally.
Override Code
The Override Code allows trusted callers to reach you in an emergency while Do Not Disturb is active.
- To change your override code, simply type a new code into this field. Once updated, the new code will take effect immediately.
- Callers who enter the override code will be connected, even when Do Not Disturb is turned on.
Calls Blocked - (View Only)
Displays the number of calls that have been blocked by Do Not Disturb over time.
Calls Completed - (View Only)
Displays the number of calls that successfully connected using the override code while Do Not Disturb was active.
Tip: Choose an override code that is easy for you to remember, and only share it with people you trust.
Do Not Disturb Schedule
The Schedule page allows you to choose the days and times when Do Not Disturb is active. When a schedule is set, incoming calls will be blocked automatically during those hours based on the days you select. Each day can be scheduled individually, giving you full control over when Do Not Disturb is applied.
Accessing the Schedule
To access the Do Not Disturb schedule, open Do Not Disturb from the main menu and select the Schedule tab at the top of the page. You will see each day of the week listed along with its current status (enabled or disabled).
Setting a Schedule for a Day
To enable Do Not Disturb for a specific day, simply select the day you want to schedule.
Step-by-Step Instructions
- From the Schedule page, select the day you want to edit (for example, Sunday).
- The Edit Day window will open automatically.
- Choose whether Do Not Disturb should run All Day or during specific hours.
- If setting specific hours, select a start time and end time.
- Select OK to save your changes.
Once saved, Do Not Disturb will be active for that day during the selected time.
Important to Know
- Do Not Disturb schedules repeat automatically. Once a schedule is set for a day, it will apply every week on that day until you change or disable it.
- Schedules remain active even if you log out of the portal.
Do Not Disturb Actions
The Do Not Disturb Actions menu provides quick options for managing your schedule. This menu is available from the Schedule page.
To open the Actions menu, select the green circular button in the lower-right corner of the Schedule screen.
Reminder: Using the override code to call during an active Do Not Disturb time will cause the phone to ring.
Action Menu Options
When the Actions menu is open, you will see the following options:
Edit Day
Allows you to create or change the Do Not Disturb schedule for a selected day.
- Opens the Edit Day window
- Lets you choose All Day or specific start and end times
- Changes take effect as soon as they are saved
Disable Day
Turns off Do Not Disturb for the selected day.
- The day will be marked as Disabled
- Calls will ring through normally on that day
- The schedule can be re-enabled at any time by editing the day again
Reminder: Our local teams are always here to help you if you have any questions or issues. Just give us a call!
