If you’re a business owner, you probably place a lot of dependability on having a reliable phone system. When selecting a system from your local ISP, you really boil down to two options; digital or analog. Both have their pros and cons. We will go over each one in detail to help you make an informed decision on which of these phone systems will suit your business needs best.

VoIP

VoIP stands for Voice over Internet Protocol (also commonly known as Internet Calling). This is a digital phone system that transmits your voice over the internet using PST (packet-switching technology). This goes without saying (but I’m saying it anyways) an active high-speed internet connection is needed. Many people don’t think they have heard of VoIP, but they probably have and don’t realize it. Skype, for example, is one of the best-known VoIP services. VoIP comes jam packed with a lot of great features you wouldn’t otherwise have with your traditional landline. A few of these include video calling, voicemail-to-email, unlimited long distance and call screening. Also, since VoIP is internet-based, there is a lot less upkeep needing to be done which can bring the price down as opposed to a landline. Keep in mind, should a power outage occur, you’re VoIP service will not be functional. This could be dangerous in cases where emergency services are needed. The quality of your phone calls may also vary depending on the internet speed availability. For optimum phone call quality, you’ll want to opt for a premium internet speed package.

Landline

Landlines function using analog lines that converts your voice into electrical signals. Those electrical signals travel down copper lines through a series of exchanges to its destination. This is the same technology that has been used since the late 1800s. One of the best things about landlines is their reliability, often functioning even through a power outage. The physical connection makes them less susceptible to service interruptions.  Emergency services will have no trouble tracking your location when calling 911. On the downside, new features are very limited for landlines. Most carriers only off basic features like caller ID, call blocking, voicemail and call waiting. Maintenance for landlines can also be very heavy. The wiring often takes up valuable space for businesses when setup in designated phone rooms or closets and can quickly become a mess. At the end of the day, saving money, having access to a long list of features and lower maintenance needs make VoIP a highly attractive option over landlines. Reliance Connects offers a feature-packed starter package for VoIP that includes unlimited long-distance calling. There are also several add-on features to select from to help make running your business a breeze. Give our office a call or stop by anytime to learn more!