Support Internet Support If you don't find the information you're looking for please contact us.

Wireless Router Troubleshooting

Here are some tricks you can have up your sleeve to make sure your Wi-Fi signal stays strong and fast.

Make sure your router is in a good location

  • Place at least 5 to 7 feet off the ground.
  • Place near the center of your home so it reaches the maximum area possible.
  • Choose an open location. The fewer walls, the better.
  • When in doubt, reboot. Routers, like a computer or smartphone, may require a restart. Just unplug the power from the router, wait 30 seconds and plug it back in. Give it up to 5 minutes to reboot before testing your Wi-Fi connection again,

Avoid items that can affect wireless connection

  • Avoid placing behind TV and media components.
  • Stay away from enclosed consoles with heat-producing appliances.
  • Steer clear of basic home appliances like a cordless phone or microwave.
  • Stay away from metal enclosures and larger metal objects.
  • Do not stack items on top of router.

Test your router

In Mesquite http://test.rconnects.com

In all other areas http://speed.rconnects.com

Our Router